TWLK Support

Our Customer Care Center handles an average of 5,000 calls each month from over 8,000 subscribers. We're here to assist customers in placing orders, technical troubleshooting and product delivery questions. Telephone support is available 7:00 am – 5:00 pm CST. Customer Care and Academy contact numbers and e-mail are listed below:

Customer Care

American Heat
FETN: Fire & Emergency Training Network
PULSE: Emergency Medical Update
(800) 932-3386

LETN: Law Enforcement Training Network
(800) 535-5386

PSTN: Professional Security Training Network
(800) 942-7786

HSTN: Health & Sciences Television Network
LTCN: Long Term Care Network
Trinity Healthforce Learning
JCR Quality & Safety Network
(800) 688-4999