LETN enables Training Officers
to satisfy “must-have” training
mandates, including state, federal, continuing education and
in-service requirements.
We take the documentation burden off
the Training Officer through the LETN “Academy”.
This documentation service, tracks and records training and issues
certificates to recognize an
officer’s training accomplishments. Not only does this
ease the department’s training burden, but also provides
valuable third-party documentation, often vital in legal liability
situations.
In addition, LETN provides a comprehensive Web-based
learning management system (LMS) we call PRIMEnet, which automates
everything
from tracking and testing to documentation and verification.
We take care of the third-party communication and correspondence
required for certification credits, which saves precious time
and money.
LETN
training administrators, if you are a PRIMEnet subscriber, you
will be able to print training certificates online. This
is a FREE service provided by LETN to allow you more flexibility
of obtaining your students’ certificates when you need
it.
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What is e-Certificate? |
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e-Certificate is a new online service provided by LETN.
Traditionally certificates have been printed by the LETN
Academy and mailed to recipients. The e-Certificate service
allows customers more document control by providing them
print on demand capabilities via the internet. |
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Why is LETN converting all customers to e-Certificates
automatically? |
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Our research has determined that the majority of our
customers would prefer to have online access to print certificates.
We recognize that the internet is playing a larger role
in the operation for large and small departments. Based
on these findings, we've elected to default all customers
to e-Certificates. |
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How will I know when a certificate is ready to print?
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Upon logging into PRIMEnet and clicking the "e-Certificate" link
from the Training Administrators Main Menu, a web page
will be displayed that asks
for "Search Criteria". Enter your search criteria, check the box marked "Print
Filter" and click "Search". Appearing on the next screen will
be list of students and the courses they've tested. This list represents the
certificates that have not currently been printed. From the certificate list
you can either select "Check All" or individually select the student
certificate you wish to print. |
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What can I do if I need certificates
printed and I don't have access to a working printer? |
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If for some reason you can't print using
e-Certificate, call (800) 535-5386 and select Option #4
and request your certificates be printed by the LETN Academy
and mailed to you, or simply follow the “Op Out” procedures
posted
on the last question of this page. |
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Who should I contact if I have questions
regarding the e-Certificate print online instructions/procedure?
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Please call the LETN Customer Care team
at (800) 535-5386 if you need assistance regarding your
e-Certificate service. |
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Is there a charge for e-Certificates? |
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Printing e-Certificates is a free service. |
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Who will have access to print? |
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Only users who have access to the Training
Administrator role in PRIMEnet have access to print e-Certificates.
If you need assistance updating your access to include
the Training Administrator role, please call Customer Care
at (800) 535-5386 and press option #2. |
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What certificates will be available
to print? |
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Only certificates generated from courses
tested from the moment when the e-Certificate service becomes
available can be accessed. Copies of certificates produced
prior to the e-Certificate introduction can be requested
and mailed to you by calling Customer Care at (800) 535-5386
and press option #2 |
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Will the certificates look the same? |
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All certificates will print in black and
white. |
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Are there security features on the document? |
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Yes. Another addition to the certificates
is a watermark and a unique serial number used to validate
the document and ensure its authenticity. |
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What paper do I use to print certificates? |
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The paper size designed for the certificates
is 81/2x 11. If you wish to continue to have the same presentation
as LETN's standard printed certificates then we suggest
stocking your printer with 26# parchment paper. The color
is up to you! |
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Will I continue to obtain the "Statement
of Award" document traditionally mailed with certificates? |
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This document is not included when using
the e-Certificate service. |
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Does e-Certificate include online requests
for quarterly reports? |
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No. At this time the only function available
with e-Certificates is access to print the training certificate
via the Web. The means by which you currently receive your
quarterly reports will remain the same. |
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What if my department isn't prepared
to accommodate online capabilities, such as e-Certificates? |
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You will still be able to receive hard-copy
printed certificates from LETN but you must notify our
IES department and specifically set-up your account for
this process. You can call (800) 535-5386 and request to
opt-out of the e-Certificate service, or fill out and submit
an online opt-out request form. Simple go to LETN.com and
follow the links to PRIMEnet. |
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