Survey Says
If you are a LETN online user, you probably noticed the short
survey we placed on our premier learning management system PRIMEnet™.
Well, over the past year, we've received a great deal of responses
from you. I'd like to share some of the feedback you gave us,
and what we've done with your input. For those of you who are
not familiar with PRIMEnet™, here's a brief overview.
- What is PRIMEnet™ and/or PRIMEnet™
with Desktop Video on Demand (DVOD) and how can it help you?
PRIMEnet™ is LETN's premier online learning management
system that allows access to award winning, life saving LETN
training content delivered directly to the users' desktop computer.
As a learning management system, PRIMEnet™ enables training
officers to assign and track user participation as well as create
custom reports based on their needs. Departments who use PRIMEnet™
with Desktop Video on Demand (DVOD) enjoy the flexibility of
the service as training can be accessed by individual users
24/7 or the training can be used in the classroom to supplement
hands-on and instructor lead training now that LETN training
is fully portable and can be accessed anywhere and anytime.
PRIMEnet™ also maintains users' training transcripts and
allows training administrators to print certificates of completion
for all courses their users complete with a passing score.
If you are not currently a PRIMEnet™ customer, but would
like to know more about the functionality of PRIMEnet™ and
lean more about our latest e-learning option, PRIMEnet™ with
Desktop Video On Demand, please contact us by calling 1.800. 535.5386
or visit us at www.LETN.com
Here at LETN, we not only value you as a customer, but also take
your comments very seriously. So far, the response from PRIMEnet™
users has been positive. Please take a few minutes to read some
of them…..
- Survey says - Eighty five percent of PRIMEnet™
users considers this is a tool that serves their training needs
efficiently.
- Our respondents were also satisfied with
the benefits they received by using PRIMEnet™
|
Benefits
|
Flexibility of testing anytime,
anywhere
|
Ability to Generate reports easily &
conveniently
|
Track training progress easily & effectively
|
Deliver Consistent Training
|
Receive Certificate in timely manner
|
Overall Satisfaction in the training received
|
|
Excellence
|
76%
|
66%
|
70%
|
71%
|
66%
|
70%
|
|
Neutral
|
15%
|
23%
|
20%
|
19%
|
23%
|
21%
|
|
Poor
|
9%
|
10%
|
10%
|
10%
|
11%
|
10%
|
Your comments/inputs/suggestions and what we've done about them
- Those nice comments….bring smiles
to our faces
- I had an issue a couple of weeks ago and submitted an
evaluation expressing my concerns. To my surprise I was
contacted within minutes and felt that I was in good hands.
Kudos to you.
- Worked on several outlines, all great!
- Your course material is relevant & enlightening. However,
I feel we need more material that is relevant to our specific
department.
|
We read every comment and we refer your questions and
comments to the proper department for consideration.
|
- On Test Questions - We hear you, loud and
clear
- Would like to review the questions I missed on the test
- When you take a test and miss a question, you get a grade
but you are not told of the question that you missed. I
would like to get this information right after taking the
test.
- Be able to review test answers to see the correct answer
if one is wrong.
- Have questions that relate more to what is in the video.
That is what we use to train on and when we go to test half
of the information on the test is irrelevant to what we
just spent an hour out of our very busy day watching.
- I wish that after the test it would show you the correct
answer to the entire test that way if you missed one you
would know the correct answer.
|
In January 2007, we released an update to PRIMEnet™,
our learning management system that allows flexible testing
and feedback options. This new Test Presentation System
(TPS) is being used by not only LETN, but our other training
verticals at TWLK Group which promotes a consistent user
experience and a uniformed testing functionality.
In some cases, the updated TPS did not change the way
a users test is graded and the results provided. Users should
notice a difference in cosmetics from the previous tests
in PRIMEnet™. Once a user completes a test, (regardless
of whether it was completed in either the old or new format)
users have the ability to review the test questions they
answered incorrectly. The correct responses to questions
answered incorrectly by a user are only supplied when a
user successfully passes an exam, therefore promoting the
integrity of the service.
For LETN to provide a true learning environment for
their users and to remain in compliance with educational
regulations, it is recommended that in addition to viewing
the training program, the user also reviews the written
course materials.
|
- One can not just watch the videos alone
-
- Some of the answers have been different than found in
video or material.
- Have all test questions be covered in the written material
- Most of the information for the test was not included
in the outline. In the past, all of the test questions could
be found in the outline.
- If you are going to put a question on the test put it
in the reading material. That way when you read along you
can find the answer. More times than not you have to end
up guessing because you don't put the answer in the reading
text. Also when we mark the answer you have in the text
you still say it's wrong what gives? I feel like I'm wasting
my time...
|
We received feedback from our customers and we took
action. When this issue was reported back to us by our customers,
we immediately scheduled a meeting with the Accreditation
Managers, Program Managers, Subject Matter Experts and Content
Service Team at TWLK to discuss what we can change to maintain
compliance.
For approximately four months, LETN content experts
incorporated the written lesson plans when comprising the
POST test evaluations. We received calls and comments like
the ones above and discovered that our philosophy needed
to change to meet the needs of our customers. Therefore,
all the subject matter used in formulating the test questions
are pulled directly from the training program. Users can
also read the corresponding courseware and find the same
information.
|
- More courses on additional subjects-we've
forwarded your suggestions to programming department for consideration
- Very useful.
- Very well planned training site.
- good information presented well
- i can see the improvement with dvd training
- More officer related training courses.
- more specialty team training. k9 swat etc
- more visuals while learning
- Balance between hands-on and LETN training
- We realize that we don't replace what you are doing, we improve
it
- The department relies too much on online training.
- This is a great training tool. It will never take the
place of hands-on training.
- We need to follow up with practical
(hands on) on our end. Not your problem, but some dislike
LETN because it is the only training sometimes, instead
of a total package.
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