Welcome to the Industrial Services Group Online Training System. We are confident that you will find this new training format to be an excellent resource. This Administrator’s Guide contains the information you need in order to use the Industrial Services Group Online Training System effectively.

This guide is intended for any user who needs to use the Industrial Services Group Online Training System to manage, participate in, and set up online and/or instructor-led courses. It is assumed that anyone who uses the Industrial Services Group Online Training System has a good working knowledge of the following:

· Using the conventions and common tools associated with Windows-based applications and computers

· Browsing the Internet

· Sending and receiving e-mail

Minimum System Requirements and Settings Section 1.2

· Operating system: Microsoft Windows 95, 98, NT, or 2000

· Internet browser: Microsoft Internet Explorer version 5.0 (higher recommended)

· Windows Media Player Version 6.4 (for Win95 or NT), or Version 7.1 (for Win98, 2000, or Windows ME)

· Internet Connection: of at least 33.6 Kbps

· Processor: Pentium 166 or compatible (Pentium II 233 or higher recommended)

· RAM: 32 MB (128 MB or higher recommended)

· Monitor: VGA

· Screen resolution: 1024 x 768

· Color settings: 16 bit High Color (24 bit True Color recommended)

Note: If your system does not meet the minimum system requirements, please contact your supervisor or company systems support.

Additional Resources and Help Section 1.3

If you need extra assistance with any aspect of the Online Training System, contact:

· Customer Support (800) 283-2859,

o Service hours - Monday through Friday, 8 AM to 5 PM Central Time.

Logging On Section 1.4

Before you log on to the Online Training System, you must be assigned an e-mail address (or Login ID) and password for the system. If you do not have an e-mail address (or Login ID) and password for the system, contact your immediate supervisor.

To log on:

Step 1: Open Internet Explorer, and log on to your login page.

Step 2: Enter your Login ID and Password in the respective fields and click the “Please click here to enter” link.

NOTE: the password field is case-sensitive.

After you log on, the home page screen will appear will the Navigation Bar links available to your Role in the system, and the Course Catalog. This Course Catalog lists all courses available to you.

IMPORTANT: Please make sure that you always log on using your own Login ID and Password. Otherwise, your courses will not be credited to the proper transcript.

Using the Navigation Bar Section 1.5

The home page includes a set of links you can use to take advantage of various Online Training System features and functions. The Navigation Bar links that appear on the left of the page, as well as the menu commands within each section that you can select, depend on which role(s) assigned to you. For example, the Administrator link only appears if you are assigned the Administrator role.

Changing Your Password Section 1.6

For security purposes, it is a good idea to change your log on password from time to time.

To change your password:

Step 1: Click the “Personal Info” link on the Navigation Bar. Your personal information will appear as seen below:

Step 2: In the “Password” field, type your new password. The password must be at least 2 alphanumeric characters.

IMPORTANT: the password is case-sensitive.

Step 3: In the “Verify Password” field, retype your new password, and then click “Save.”

Document your new password in a safe place and use it the next time you log on.

Viewing Reports Section 1.7

A complete list of reports with descriptions is located on page 29 of this guide.

To view a report:

Step 1: Click the “Reports” link on the Navigation Bar. A Reports menu appears. This menu lists report topics available to the role(s) assigned to you.

Step 2: Review the list of topics and click the topic you want to view. A list of reports associated with the topic appears.

Step 3: Click the report you want to review.

ONLINE TRAINING SYSTEM ROLES Section 2

A user is anyone who uses the Online Training System to perform a task. Users can be assigned roles such as Student, Manager, Instructor, User Administrator, and Training Administrator. A user must be assigned the Student role in order to allow them access to the Course Catalog. In order to perform various administrative tasks, users may have a combination of the following roles.

Student Section 2.1

The Student role is for users who want to take online and instructor-led courses. When users log on with the Student role only, the “Manager,” “Instructor,” “Training Administrator,” and “User Administrator” links do not appear on the Navigation Bar.

The Navigation Bar seen below allows users to view the following menus:

Manager Section 2.2

The Manager role enables users to review and approve the learning activities of users assigned to them. Managers can assign learning tasks to their users, review user scores, etc.

To open the Manager menu, click the “Manager” link on the Online Training System home page. Use this menu to perform the Manager tasks seen below (as determined by your subscription).

User Administrator Section 2. 3

The User Administrator role is for users who create and modify the user information of others needing access to the Online Training System. User Administrators can create user names and passwords as well as modify their personal information.

To open the User Administrator menu, click the “User Administrator” link on the Online Training System home page. Use this menu to perform the User Administrator tasks seen below.

Training Administrator Section 2. 4

The Training Administrator role is for users who manage Student enrollment and learning paths on the Online Training System. Duties include enrolling users or groups of users, reviewing the Course Catalog, reviewing course sessions, and creating learning plans.

To open the Training Administrator menu, click the “Training Administrator” link on the Online Training System home page. Use this menu to perform the Training Administrator tasks seen below (as determined by your subscription).

ONLINE TRAINING SYSTEM TASKS Section 3

How Students Use the Online Training System Section 3.1

This section gives some examples of how Students perform common tasks. Use these as a guideline for performing other Student tasks. A more detailed description of student tasks can be found in the Student Guide.

Viewing Course Details

To view course details:

Step 1: Click the “Catalog” link.

Step 2: Click on a desired title from the Course Catalog. The Learning Activity Detail screen appears.

Beginning a Course

To enroll in a course:

Step 1: Select the course you wish to take from the Course Catalog and verify that you meet the prerequisites.

Step 2: Click on the “Enroll” link on the Course Details page.

Step 3: Launch the course and view the content.

Step 4: When you have completed the course, mark it complete and return to the Course Catalog.

NOTE: Once finished with the course, a student must mark the course complete and return to the Course Catalog screen. By returning to the Catalog screen, information is written to the student transcript. If a student does not return to the Catalog before exiting the system, the course (or test) will not reflect completed status on his or her transcript.

How Managers Use the Online Training System Section 3.2

This section gives some examples of how Managers perform common tasks. Use these as a guideline for performing other Manager tasks, as determined by your subscription.

NOTE: Managers are responsible for a Group of Students. A Group is a collection of Students assigned to a specific Manager. Groups are simply a mechanism to organize sets of Students. Students cannot belong to more than one Group.

Viewing Group Members

To view information about members of your Group: