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Industrial Services Group
Online Training
Student Guide
TABLE OF CONTENTS

Welcome to the Industrial Services Group Online Training System. We are confident that you will find this new training format to be an excellent resource. This Student’s Guide contains the information you need in order to use the Industrial Services Group Online Training System effectively.

This guide is intended for any user who needs to use Industrial Services Group Online Training System to participate in online and/or instructor-led courses. It is assumed that anyone who uses the Industrial Services Group Online Training System has a good working knowledge of the following:

· Using the conventions and common tools associated with Windows-based applications and computers

· Browsing the internet

· Sending/receiving email

Minimum System Requirements and Settings Section 1.2

· Operating system: Microsoft Windows 95, 98, NT, or 2000

· Internet browser: Microsoft Internet Explorer version 5.0 (higher recommended)

· Windows Media Player version 6.4 (for Win95 or NT), or version 7.1 (for Win98, 2000, or Windows ME)

· Internet connection of at least 33.6 Kbps

· Processor: Pentium 166 or compatible (Pentium II 233 or higher recommended)

· RAM: 32 MB (128 MB or higher recommended)

· Monitor: VGA

· Screen resolution: 800 x 600 (1024 x 768 recommended)

· Color settings: 16 bit High Color (24 bit True Color recommended)

Note: If your system does not meet the minimum system requirements, please contact your supervisor or company systems support.

Additional Resources and Help Section 1.3

If you need extra assistance with any aspect of the Online Training System, contact:

· Customer Support (800) 283-2859 or via e-mail: isgonlinehelp@pwpl.com

· Support hours - 8:00 A.M. - 5:00 P.M.CST Monday – Friday

Logging On Section 1.4

Before you log on to the Online Training System, you must be assigned a User ID and password for the system. If you do not have a User ID and password for the system, contact your immediate supervisor.

To log on:

Step 1: Open a desired web browser, and log on to your login page.

Step 2: Enter your User ID and password in the respective fields and click the “Please click here to enter” button. Please note: the password field is case-sensitive.

After you log on, the home page screen will appear. On it, the Course Catalog is open. This catalog lists all courses available to you.

IMPORTANT: Please make sure that you always log on using your own User ID and password. Otherwise, your courses will not be credited to the proper learning plan .

Using the Navigation Bar Section 1.5

The home page includes a set of buttons you can use to take advantage of various Online Training System features and functions. The buttons that appear on the left of the page, as well as the menu commands you can select, depend on which role or roles are assigned to your logon. A user assigned the Student role will use the Navigation Bar to perform the following tasks:

Navigating the Course Catalog Section 1.6

The course catalog is segmented to make it convenient to find the course or test you need.

You may drill-down through the catalog subsections to find the appropriate catalog entry.

For example, if you are looking for Rolling Contact Bearings Course:

Go to Maintenance Courses, Bearings, and then select your course or test from the list.

Changing Your Password Section 1.7

For security purposes, it is a good idea to change your logon password from time to time.

To change your password:

Step 1: Click the “Personal Info” button on the Navigation Bar. Your personal information will appear as seen below:

Step 2: In the “Password” field, type your new password. The password must be at least 2 alphanumeric characters. This field is case-sensitive.

Step 3: In the “Verify Password” field, retype your new password, then click “Save”.

Do not forget to document your new password in a safe place and use it the next time you log on.

TAKING A COURSE Section 2

Viewing Course Details Section 2.1

To view course details:

Step 1: Click the “Catalog” button on the Navigation Bar.

Step 2: Click on a desired title from the Course Catalog. Information, as seen below, appears.

Beginning a Course Section 2.2

To enroll in a course:

Step 1: Select the course you wish to take from the Course Catalog and verify that you meet the prerequisites.

Step 2: Click on the “Enroll” button on the Course Details page. Click the “Enter the Module” button on next page, confirming your enrollment.

What you see once you enter the module, will depend upon the type of course you have entered, based upon your library subscription -- Maintenance, Operations or Safety.

Safety Courses

It is recommended that Safety courses be viewed at a 1024x768 screen resolution.

Once you enter a Safety course, you will see the Course Overview Screen.

Select Start the Course.

Once inside the Course, you will see its main menu. This will give you a broad outline of the course contents. You may select any section to view.

Once inside the section, the course content will begin, and you may use the controls provided to view the content at your own pace. For help with these functions, select Help in the bottom right corner. This will give you a brief tour of the functions of this course.

To exit the Help menu, select the "X" in the upper left corner of the window.

To move to the next section of the course, select Main Menu in the bottom right corner of your screen.

Once you have completed the course, select Return to Course Overview.

Select Mark Course Complete. This will refresh your screen. Then, select Course Catalog to update your learning plan .

NOTE: If you do not return to the Course Catalog after marking the course complete, your learning plan will not be updated and may prevent you from enrolling in the posttest.

Maintenance and Operations Courses

Once you enter the module, you will see the Course Overview. This screen will include navigation buttons and a brief overview of the course subject.

To begin the course, select the navigation button "Start Course".

This will begin the presentation.

The course will begin to play the slides and audio. You may pause or skip sections by using the controller arrows at the bottom of the screen.

In addition, the Main Menu can help you navigate through the system, as well as show you the additional features of the course.

Select "Main Menu" at the top of your screen.

Each of the menu sections has a different feature.

§ The Outline shows a list of all slides within the presentation. You may skip ahead to any slide by clicking on it's number to see a preview.

§ The Glossary lists all the relevant terms used within the course and defines them, adding appropriate photos or diagrams.

§ The Safety tab will show all the safety issues involved in this course (and others), along with any OSHA standards appropriate.

§ The Text tab allows a student to view a text-only version of the course.

§ The Feedback tab provides an e-mail link to send your comments and suggestions about the content.

§ The About tab lists information about PRIMEDIA Workplace Learning and its training products.

§ The Help tab shows the anatomy of the course layout and a description of the links.

Once you have completed the course, select Return to Course Overview at the top of your screen.

Marking a Course Complete Section 2.3

IMPORTANT: You must mark each course complete in order to proceed to the Posttest.

To complete a course:

Select Mark Course Complete. This will refresh your screen. Then, select Course Catalog to update your learning plan .

NOTE: If you do not return to the Course Catalog after marking the course complete, your learning plan will not be updated and may prevent you from enrolling in the posttest.

Taking Tests Section 2.4

Taking pre- and post tests are accomplished in very similar manners to the courses. Select the test from the Course Catalog.

The Course Details screen will appear to show you a description of the test and any prerequisites.

NOTE: Your subscription may require you to request manager approval for all pre and post tests. To request approval, select "Request Approval". You will receive a confirmation of your request and your manager will receive e-mail notification of your request. Once your manager has approved your request, you will receive an e-mail notification. You may then enter the module.

If the test does not require manager approval, you may click "Enroll" and continue with the process.

Click “Enter the Module”.

This will take you to the Main Menu for the test. From here, you may see a summary of the test and begin the test.

When you select “Begin Test”, you will be given testing instructions. Press “Continue” to begin the first question.

Most questions are multiple choice. Once you make your selection, you will see the answer you selected. If you are satisfied with your answer, press “Next Question”. If not, you may change your answer. You may skip a question to revisit at any time during the test. The navigation bars at the top of each page will allow you to jump to the Next or Previous question, see the list of skipped questions or return to the Main Menu.

You may revisit any question to change your answer at any time before you mark the test complete.

Marking Tests Complete Section 2.5

Once you are satisfied with all your answers, return to the Main Menu of your test.

At the top of the screen, select the button that says “Course Complete”.

You may press the Report button to see your score.

After you have marked the course complete, press the blue button to return to the Course Catalog. This will post your scores to your Learning Plan . You can review your scores by viewing the My Learning plan page. (see Section 3)

NOTE: If you exit the system before returning to the course catalog page, your learning plan will not be updated.

USING ADDITIONAL FEATURES/ FUNCTIONS

OF THE ONLINE TRAINING SYSTEM Section 3

Viewing Your Learning Plan Section 3.1

To view your learning plant:

Click the “My Learning Plan” button on the Navigation Bar. The default view is the Summary page. This page will show you all the learning activities you have in progress.

From this learning plan, you may enter a module or re-enter an incomplete course.

The Plan Details screen will show you all the learning activities assigned to each of your Learning Plans.
The Certification screen will show all the learning activities with certifications, or expiration dates tied to them.

The Transcript page will show all completed activities, the date they were completed, and any scores or credit associated with them.

Searching for a Course Section 3.2

To search for a course:

Step 1: Click the “Search” button on the Navigation Bar. A search page appears on which you may search by code (product / course number), type, title, certification, or description.

Step 2: Fill in one or more of the boxes with the appropriate information and click “Search.” Partial names may be used to locate all titles that include the specified information (i.e. entering “Identity” in the Title field for Identity Theft).

Changing Your Personal Info Section 3.3

To change your personal information:

Step 1: Click the “Personal Info” button of the Navigation Bar. The following screen appears. Edit any information as needed.

Step 2: Click the “Save” button after making all necessary changes.

Note: Job Category and Manager options are preset by the User Administrator.

GLOSSARY OF TERMS Section 4

Button Bar: Navigation tools which appear along the left side of the screen.

Case-sensitive: Recognizes only symbols as they had been entered originally. Example: your email is student@xxxx.com. If you type StudenT@xxxx.com, the system will not recognize it.

Course: A module demonstrating the content. Each course is content-specific.

Course Catalog: A listing of all of the Online Training System courses available.

Group: A collection of Students assigned to a specific Manager. Groups are simply a mechanism to organize sets of Students. Students cannot belong to more than one group.

Navigation Bar: The bar found on the left side of the home page (Course Catalog) with several button options, specific to your role.

Quiz: Throughout the Study Track, there are quizzes covering the material you just learned. These are to ensure you understand the material and to aid in your comprehension. These quizzes are not recorded as a grade and are for your information only.

Roles: Your status in relation to the Online Training System. Possible roles are Student, Manager, Instructor, User Administrator, and Training Administrator.

Learning Activity: The generic term for catalog entries in the Learning Management system.

Learning Plan : A listing of courses a student is enrolled in and/or has completed.

User: Anyone who uses the Online Training System to perform a task. Users can be assigned such roles as Student, Manager, Instructor, User Administrator, and Training

Administrator.

GETTING STARTED Section 1

Purpose and Scope Section 1.1