PSTN’s 12-Part Healthcare Security Officer Training Series is a 12-part training program that provides in-depth, comprehensive training for healthcare protection officers. This best-seller training series will enable the healthcare protection officer to perform daily duties efficiently as well as prepare the officer to be effective during emergency situations.

Emergency Department Security 935-0001 
Drugs, economic conditions and a decline in moral values are some of the reasons for an increase in violence in our society. Even in peaceful neighborhoods and communities, murder, rape, gang violence and crime are now commonplace. These conditions bring the same problems into hospital emergency departments. This program explores the problem of emergency department security from a number of perspectives and provides some suggestions for decreasing the threats. 

Infant Abduction 935-0002
Statistically, infant abduction is a relatively small security problem, with fewer than 20 abductions nationwide each year. However, if an abduction does occur, it is a monumental, potentially tragic problem. Based on the recommendations of the National Center for Missing and Exploited Children, this program describes what procedures, systems and protocols must be in place to prevent infant abductions.

Drug Diversion 935-0003 
Relatively easy access to pharmaceuticals is too much temptation for many healthcare providers to resist. This situation presents a significant problem in the hospital environment. It requires a commitment to systems and procedures that prevent drugs being diverted for illegal purposes. This program reviews drug diversion and what steps you can take to handle the problem. 

Parking Lot Security 935-0004  
One of the primary concerns of any healthcare facility is parking lot security. Due to a number of factors, including 24-hour accessibility, largely female workforces and hospitals’ locations, securing healthcare parking lots presents significant challenges. This program explores these challenges and suggests ways to lessen threats to those using your parking facilities.

Disaster Management for Healthcare WE280-0066 
Hurricanes, floods, riots and fires are just a few of the disasters that can affect hospitals. This program teaches security officers to implement a disaster recovery plan, in order to help facility staff respond. 

Fire Apparatus 900-0042  
As the line between safety and security becomes less defined in security operations, fire prevention becomes a greater responsibility for the security officer. One duty officers must learn is how to inspect fire equipment to ensure it functions properly, thus saving the facility from major fire losses. In this program, we tour a healthcare facility to learn what to look for during fire equipment inspections.

Controlling Aggressive Individuals 900-0040  
The primary objective of every security officer is to be a passive, yet visual, deterrent against criminal activity. However, in some cases, an officer is forced to react to an aggressive individual. This might include intervening physically in a threatening situation to protect oneself or others. This program helps officers become familiar with basic blocking
techniques, distraction techniques and relative positioning. Properly applied, these procedures can be used to control aggressive individuals without causing physical harm.

Bloodborne Pathogens 900-0036  
One of the most recent requirements from the Occupational Safety and Health Administration (OSHA) is the Bloodborne Pathogen Standard. This standard mandates that employers meet certain requirements, including providing information and training to employees exposed to blood or other potentially infectious materials. Security officers fall into this group and must understand this OSHA standard. This program provides all necessary information on bloodborne pathogens and teaches officers how to protect themselves.

Loss Prevention 900-0038  
Loss prevention is one of the primary responsibilities of any security operation, and security officers are an integral part of the loss prevention program at any facility. However, to be totally effective, any loss prevention program must include participation by all employees. This program teaches officers to understand their roles and assist other employees in implementing the loss prevention program.

Interacting With Disturbed Persons 900-0027 
In a world of limited resources, mentally and emotionally disturbed persons are often left to manage themselves. This lack of services and structured environments can lead to significant interaction between disturbed persons and the public. While disturbed persons do not pose a large threat, these interactions can escalate into more serious problems unless security officers understand how to handle them properly. This program explains how to keep interactions from escalating and how to resolve such situations in a positive and professional manner.

Access Control 900-0034  
Controlling access to property, people and information is a basic function of security. Security officers spend a great deal of time and effort working toward this mission. This program helps security officers understand the various elements of access control and their contribution to this effort. Routine and emergency procedures receive particular attention.

High-Rise Building Security 900-0029  
As more and more hospitals move into high-rise environments, the security officer’s role changes. While the security mission remains the same, there are conditions in a high-rise building that affect the way security officers go about their duties. This program focuses on the unique conditions of the high-rise environment, with specific recommendations that every officer assigned to a high-rise hospital can implement.

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