PSTN Healthcare Security Series

PSTN’s 5-Part Healthcare Security Officer Training Series is a five-part training program designed for the specific needs of healthcare protection officers. This series was designed with the organizational development needs specific to healthcare protection administrators in mind.

Module #1 - Security Management Plan & the Healthcare Security Officer
Understand the importance of the security management plan in this half-hour program. Wayne Church, CHPA, CPP provides an overview of the document that explains policies and procedures, training and testing.

Module #2 - Report Writing for Healthcare Security Officers
This program examines the importance of a good report, types of reports, elements of a report, creating reports, creating the outline, and correcting errors in reports.

Module #3 - Legal Issues for Healthcare Security Officers
This training program provides the security officer with a basic knowledge of the law and its applications to the security industry. Learn about types of crimes, probable cause, process of arrest, use of force, searches, interviews and common intentional torts and their definitions.

Module #4 - Aggressive Behavior Management
After watching this program, the healthcare security officer will have a better understanding of the following: dealing with personal crises in the healthcare setting, gaining more confidence in dealing with crises, handling violent situations and increasing your impact on your institution. This program reviews the basics of aggressive behavior management, personal space, protective stance and the stages of aggression.

Module #5 - Defense Techniques
PSTN continues its examination of aggressive behavior management with a look at attitude expression, non-defensive communication, body language and physical confrontation.