Supervisor Training Series 

PSTN’s Supervisor Training Series is a 10-part training program that provides leadership training for Security Officers. This highly acclaimed training series will help develop Security Officers into Supervisors as well as enhance the leadership skills of Security Supervisors. 


MODULE #1 - Principles of Leadership I
• The Role of Private Security
• Leadership and the Security Mission
• Leadership and Supervisory Skills 

MODULE #2 - Principles of Leadership II
• The Key Principles of Leadership
• The Ethics of Professional Leadership
• The Management of Conflict 

MODULE #3 - Effective Communications
• The Communication Process
• Methods of Communication
• Types of Communication Systems
• Barriers to Effective Communications 

MODULE #4 - Employee Performance Evaluations
• Performing a job Analysis
• Writing Job Descriptions
• The Standards of Performance
• The Methods of Evaluating Employees
• Counseling Employees after the Evaluation 

MODULE #5 - Time Management
• Prioritizing Activities
• Effective Planning
• Time-Robbers
• Time Management Tools 

MODULE #6 - Behavior & Motivation
• Understanding People's Motives
• Preventing Job Dissatisfaction
• Motivating Superior Performance 

MODULE #7 - Counseling & Sexual Harassment
• Four Areas of Employee Counseling
• Purpose of Performance Counseling
• Guidelines for Counseling
• Forms of Sexual Harassment
• Dealing- with Specific Cases of Harassment 

MODULE #8 - Substance Abuse
• Symptoms of Substance Abuse
• Documentation Guidelines
• The Leader's Role in Substance Abuse
• Written Substance Abuse Policy
• Drug Awareness Training
• Employee Assistance Programs
• Discipline & Termination 

MODULE #9 - Discrimination &Affirmative Action
• The Changing Face of the Work Force
• Understanding the Civil Rights Legislation
• Implementing Affirmative Action Plans 

MODULE #10 - Career Opportunities
• Career Opportunities
• Being Proactive and Choosing Your Course
• Beginning with the End in Mind
• Developing the Attitude of "Win-Win"
• Understanding Attributes Others Bring to the job
• Learning to Learn All the Time