PSTN - Supervisory Excellence Series

This new training program is aimed at improving the leadership skills and operational practices of both new and veteran security supervisors. This new series comprises 166 total minutes of quality curriculum covering vital skill-building topics like leadership, communication, customer service and prioritization, as well as sound rules and procedures for reducing business risk, preparing for emergencies, managing crises, communicating sexual harassment laws and investigation methods, and developing world-class professional standards.

Leadership Principles 934-1000
True leadership requires dedication, focus, and flexibility. Leadership is harder than supervision and more personal than management. Supervision is temporary in nature, while true leadership is permanent. Poor leadership comes and goes but strong leaders – and their effect on our lives – last a lifetime. This course outlines and discusses what constitutes a security leader and provides guidelines on how security supervisors can become security leaders. The viewer will also learn specific leadership principles, traits, and responsibilities as well as the various levels for effective discipline.

Supervisor Communications 934-1001
The security supervisor, you are first, last and always a communicator. The ability to communicate clearly and concisely is the single most important skill that a security supervisor can possess. Without communication, there is no coordination; without coordination, there is no organization. Coordinating and organizing are two functions that form the essence of supervision. Communication is the glue that holds the whole process together. This course describes various factors that may affect communication and provides methods to overcome barriers, become a better listener and improve your communication skills at all levels.

Customer Service as a Security Function 934-1002
When you provide security to your clients, you are providing them with a service. As such, you want that service to be perceived as ideal, tailored to your clients, and designed to fit their needs. Ideal service does not simply occur; you must have a strategy in place that will allow you the flexibility to blend what you do as a security provider into excellent service for each client. This course reviews service expectations, examines the unique characteristics of security service and explains the attributes a client seeks when selecting a security provider.

Handling Multiple Priorities 934-1003
Increasingly in today’s workforce, one person is responsible for a variety of tasks. With all this information, how much can one person be expected to absorb? How do you decide what should be done first? How do you avoid becoming frustrated with the overload? This course provides the security supervisor with methods and procedures that will help bring order to your average, hectic day by dissecting the three basic supervisory skill sets required: time management, delegation, and confronting procrastination.

Security’s Role in Reducing Business Risk 934-1004
Many security professionals have seen young and slightly idealistic security officers view their role as black and white. These officers, while perhaps well intentioned, believe their primary job is to “get the bad guys” and put them in jail or to facilitate termination of employees who violate company policy. What these officers seem to miss or ignore is that their role in not to get “the bad guys” but to REDUCE BUSINESS RISK. This course explains how security impacts business risk and describes security principles as they relate to business. Viewers will learn what is meant by “strategic security” and “permeating security,” how layered security operates and the purpose of patrols and how those patrols should be performed.

Emergency Preparedness and Crisis Management 934-1005
Emergency preparedness can be called many different things: Emergency Management, Disaster Recovery, or Business Continuity Planning. Regardless of the terms used, security plays a KEY role in preparing any organization for an emergency. Supervisors and management should understand the role of security by understanding the basic concepts of emergency preparedness because emergency preparedness is key to business survival. This course provides the strategic steps for emergency preparedness and describes security responsibilities for the most common emergencies you may encounter on the job.

Sexual Harassment 934-1006
One of the most prevalent charges in the workplace today is sexual harassment. Seemingly innocent interactions between coworkers now carry the risk of exposure to millions of dollars in judgments and fines. No industry is immune from potentially devastating lawsuits – not even the security industry. Although only a component of behavior that can create a “hostile work environment,” sexual harassment claims can bring the greatest challenges of all. This course outlines conditions that may create a sexual harassment claim. In addition, the course explains how to properly initiate a sexual harassment investigation while stressing the importance of proper documentation and impartiality in the conduction of harassment inquiries.

Professional Standards 934-1007
Security has not always been considered a “profession.” While perhaps viewed as a steady job, security was not seen as having a clear career path. However, changes in corporate America, increased terrorist activity, greater liability and increased regulatory requirements have driven the push toward PROFESSIONALISM in the security industry. But before the security supervisor can fully understand what it means to be a professional, he or she must first understand the STANDARDS of security professionalism. This course explains how professional standards are set and provides an overview of the most prestigious security certifications and their requirements. The viewer will also learn some of the protection officer Code of Ethics and understand how compliance with exact standards improves security.