Shopping Center Series 

This 8-Part training series comes complete with instructional objectives, lesson summaries plus POST tests for each training module.

PSTN’s Shopping Center Series consists of eight modules:


MODULE #1 - General Security Officer Orientation 

• Public Relations
• Appearance
• Behavior
• Radio Communications
• Report Writing 

MODULE #2 - Emergency Responses

• Domestic Dispute
• Fire Response
• Non-armed Person
• Armed Person 

MODULE #3 - Patrol Operations

• Interior Patrol
• Exterior Patrol
• Assisting Motorists
• Lost Children 

MODULE #4 - Handling Shoplifters

• Definition of a Shoplifter
• Initial Response
• Detaining a Shoplifter 

MODULE #5 - Juveniles & Gangs

• Loitering • Juvenile Behavior
• Approaches to Juvenile Problems
• What constitutes a gang
• Gang ID Graffiti
• Gang Wan-a-be 

MODULE #6 - Crime Scene Responsibilities

• Responding to a Crime
• Reporting a Crime
• Police Relations 

MODULE #7 - Report Writing

• As a Legal Instrument
• What Constitutes a Good Report
• Content of a Good Report
• Confidentiality of a Report 

MODULE #8 - Legal Issues

• Slips and Falls
• Shoplifting
• Liability of Assisting Motorists
• Tenant Relationships